Blue GoatStudios Email support

Direct help, from a human.

Tell us which app you were using, where the problem happened, and what you expected. We’ll use those details to help you find a clear next step.

Start a support email

01

Choose the app.

Each link opens an email with the useful details already included, so you can get straight to the problem.

iPhone · Watch · widgets previewFelt Email support iPhone + iPad previewClearline Email support iPhone private previewKlosr Email support

Quick help

Start here.

Guidance for the current development previews. TestFlight builds may contain an earlier version.

  1. 01
    Felt: your portrait and your people

    Today changes your feelings; My look changes the appearance. Read about portraits, invitations, and Rest.

  2. 02
    Clearline: correct or clear a message

    Edit brings the displayed words back. Done clears them. Stop immediately opens the boundary. Get Clearline help.

  3. 03
    Klosr: sharing and iCloud

    Choose the recipient again in iPhone sharing. Cancel to return to the draft. If iCloud reports different changes or a removed copy, export a local backup from Settings and contact Support. Do not delete or reinstall the app to clear a sync warning.

02

Helpful details.

A few specifics usually make the problem much easier to understand and reproduce.

  1. 01
    App version

    The version and build number shown in the app or TestFlight.

  2. 02
    Device and iOS

    Your device model and operating-system version.

  3. 03
    Screen

    Where in the app the problem happened.

  4. 04
    Steps

    What you did immediately before it happened.

  5. 05
    Expected

    What you thought the app would do.

  6. 06
    Actual

    What happened instead, including any error.

03

Protect your privacy.

Describe the issue without sending personal messages, photos, recordings, backup files, passwords, or invitation links. Redacted screenshots are welcome.