Support without the maze.
Tell us which app you were using, where the problem happened, and what you expected. A human will read it. Apparently this now qualifies as a premium feature.
Start a support email01
Choose the app.
Each link opens a message with the useful fields already included. One fewer blank form staring back at you.
02
Enough detail to find it.
You do not need to produce a forensic report. Six specific details usually beat twelve paragraphs of increasingly furious adjectives.
- 01App version
The version and build number shown in the app.
- 02Device and iOS
Your device model and operating-system version.
- 03Screen
Where in the app the problem happened.
- 04Steps
What you did immediately before it happened.
- 05Expected
What you thought the app would do.
- 06Actual
What happened instead, including any error.
03
Keep private content private.
Please avoid sending personal messages, photos, recordings, or other private content unless it is genuinely necessary. A redacted screenshot is usually more useful than accidentally emailing someone’s entire emotional autobiography.