FeltSupport
Last updated August 2, 2026
Felt is an independent iOS app by Blue Goat Studios. Support is handled directly by email.
Support email
What to include
Help us reproduce the issue without sharing private care content.
- Device model and iOS version
- Whether you use Apple Watch or widgets, and their OS versions
- Which flow you were using (private demo, invitation, sending a hello, or Rest)
- Steps taken and any error message shown
TestFlight access
Felt is preparing for TestFlight. Email us to ask about availability. Two-device CloudKit pairing requires both people to be signed into iCloud.
CloudKit & pairing
Connections and hello delivery use private Apple iCloud/CloudKit shares. Both people need to be signed into iCloud. From Send, the inviter creates a private invitation. Opening that Felt link submits an access request; the inviter's Felt app must come online to process and approve the sole pending requester before the recipient can finish connecting. If several people used the same link, Felt approves nobody and the inviter must replace it. If pairing remains pending, open Felt on both devices and confirm iCloud is enabled. If Felt reports that the invitation is closed or contested, create a replacement; otherwise retry after both apps have returned to the foreground.
Not an emergency service
Felt is not a medical device, therapist, crisis line, or emergency service. In the United States, call or text 988 for suicide, mental-health, or substance-use crisis support. Call 911 for immediate physical danger. Outside the United States, contact the appropriate crisis line or emergency service where you are.