Support

Last updated September 6, 2026

Felt is an independent iOS app by Blue Goat Studios. Support is handled directly by email.

Support email

What to include

Help us reproduce the issue without sharing private care content.

Device model and iOS version
Whether you use Apple Watch or widgets, and their OS versions
Which flow you were using (private demo, invitation, sending a hello, or Rest)
Steps taken and any error message shown

TestFlight access

Felt is preparing for TestFlight. Email us to ask about availability. Two-device CloudKit pairing requires both people to be signed into iCloud.

Make your orb yours

In the new development preview, Me today opens Feeling, Energy, Openness, Tension, Focus, and Connection. Each has a label explaining what it changes. My look contains forms, materials, color stories, custom colors, shape and surface details, lettering, motion, and saved looks. The info button explains the visual language. The portrait stays visible while you adjust it.

Undo these edits restores the portrait and feelings from when you opened the editor. It keeps looks you explicitly saved or deleted, and keeps your motion comfort settings.

Still and Reduce Motion freeze the animation, including on the Watch glance. Your words, tension, and focus stay on the phone. Sending care includes a simplified tone, energy, openness, and connection snapshot. Watch and widgets show your look in a neutral state; they do not receive your words or exact daily feelings.

Connecting with someone

Both people need to be signed into iCloud. In People, choose Invite and share the link with one trusted person.

The recipient opens the link and requests access.
The inviter reopens Felt to approve the single request.
The recipient reopens Felt to finish connecting.

Felt uses private Apple CloudKit shares. If several people request access through the same link, nobody is approved and the inviter needs to create a replacement. If the connection is still pending, check iCloud and network access, then reopen Felt on both devices.

Not an emergency service

Felt is not a medical device, therapist, crisis line, or emergency service. In the United States, call or text 988 for suicide, mental-health, or substance-use crisis support. Call 911 for immediate physical danger. Outside the United States, contact the appropriate crisis line or emergency service where you are.